Business Effectiveness Training

Whether you're looking to brush up on your business skills or find a comprehensive program for your staff, the Business Effectiveness division of the Professional Development Institute has a program for you. Topics include:

  • Leadership & Supervision
  • Sales
  • Customer Service
  • Personal Business Coaching
  • Foreign Language and Culture
  • Project Management
  • Diversity
  • Business Writing and Communications

View the Workshops »

Inspiring Leadership Certificate Program

Looking for a way to boost your leadership skills and receive a recognized certificate from ICC's Professional Development Institute? The Inspiring Leadership Certificate Program creates the framework for inspiring leadership and allows you to customize your workshops based on individual interests or needs. Workshops can be taken individually for those participants who want to solidify their understanding of leadership concepts.

More Information »            Download the 2015 Schedule »

Customized Training

Workshops on various business topics can be customized to meet company requirements. We specialize in hands-on activities, practical discussions with real-world examples and the opportunity to work with area experts.

Topics such as:

  • Resolving Conflict
  • Change Management
  • Over and Above Customer Service
  • Business Writing
  • Coaching and Mentoring
  • Selling with Style
  • R.E.S.P.E.C.T (Encouraging Diversity)
  • Spanish for the workplace
  • What your Boss Wants You to Know about Business
  • Business Ethics
  • Introduction to Project Management

For more information about customizing programs or workshops contact:

Ellen George
Phone: 309-690-6909


In the event a participant must reschedule or cancel, the participant must notify the Professional Development Institute (309-690-6900) at least 5 business days prior to all workshops. Cancellations made with less than 5 business days notice will be charged the full amount. You may, however, substitute another person in your place without additional charge.

Day Trip Cancellation Policy
To receive a full refund you must cancel all day trips at least 15 days prior to the day of the trip.

If your payment was made with a credit card, your refund will be issued back to your credit card. If your payment was made with cash or check, a refund check will be issued to you.

Note: We reserve the right to cancel workshops due to insufficient enrollment. In the event of a cancellation, you will be notified and workshop fees will be refunded.