Business Effectiveness Training

Whether you're looking to brush up on your business skills or find a comprehensive program for your staff, the Business Effectiveness division of the Professional Development Institute has a program for you. Topics include:

  • Leadership & Supervision
  • Sales
  • Customer Service
  • Personal Business Coaching
  • Foreign Language and Culture
  • Project Management
  • Diversity
  • Business Writing and Communications

View the Workshops »

Customized Training

Workshops on various business topics can be customized to meet company requirements. We specialize in hands-on activities, practical discussions with real-world examples and the opportunity to work with area experts.

Topics such as:

  • Resolving Conflict
  • Change Management
  • Over and Above Customer Service
  • Business Writing
  • Coaching and Mentoring
  • Selling with Style
  • R.E.S.P.E.C.T (Encouraging Diversity)
  • Spanish for the workplace
  • What your Boss Wants You to Know about Business
  • Business Ethics
  • Introduction to Project Management

For more information about customizing programs or workshops contact:

Ellen George
Phone: 309-690-6909


In the event a participant must reschedule or cancel, the participant must notify the Professional Development Institute (309-690-6900) at least 5 business days prior to all workshops. Cancellations made with less than 5 business days notice will be charged the full amount. You may, however, substitute another person in your place without additional charge.

Day Trip Cancellation Policy
To receive a full refund you must cancel all day trips at least 15 days prior to the day of the trip.

If your payment was made with a credit card, your refund will be issued back to your credit card. If your payment was made with cash or check, a refund check will be issued to you.

Note: We reserve the right to cancel workshops due to insufficient enrollment. In the event of a cancellation, you will be notified and workshop fees will be refunded.