Whether you're looking to brush up on your business skills or find a comprehensive program for your staff, the Business Effectiveness division of the Professional Development Institute has a program for you. Topics include:
- Leadership & Supervision
- Customer Service
- Personal Business Coaching
- Foreign Language and Culture
- Project Management
- Business Writing and Communications
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Workshops on various business topics can be customized to meet company requirements. We specialize in hands-on activities, practical discussions with real-world examples and the opportunity to work with area experts.
Topics such as:
- Resolving Conflict
- Change Management
- Over and Above Customer Service
- Business Writing
- Coaching and Mentoring
- Selling with Style
- R.E.S.P.E.C.T (Encouraging Diversity)
- Spanish for the workplace
- What your Boss Wants You to Know about Business
- Business Ethics
- Introduction to Project Management
For more information about customizing programs or workshops contact:
In the event a participant must reschedule or cancel, the participant must notify the Professional Development Institute (309-690-6900) at least 5 business days prior to all workshops. Cancellations made with less than 5 business days notice will be charged the full amount. You may, however, substitute another person in your place without additional charge.
Day Trip Cancellation Policy
To receive a full refund you must cancel all day trips at least 15 days prior to the day of the trip.
If your payment was made with a credit card, your refund will be issued back to your credit card. If your payment was made with cash or check, a refund check will be issued to you.
Note: We reserve the right to cancel workshops due to insufficient enrollment. In the event of a cancellation, you will be notified and workshop fees will be refunded.